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Customer Success Representative
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Dagupan City
About the role
We are looking for a proactive and customer-focused Customer Success Representative with 2–3 years of experience in customer success, client support, account management, or sales support. This role is focused on building strong customer relationships, guiding clients throughout their mining journey, and helping them get the best possible experience with OneMiners. The ideal candidate should be confident communicating with customers, handling follow-ups, solving concerns, and supporting both service and sales-related needs.
Responsibilities
Support customers from onboarding through ongoing account management. Build and maintain strong relationships with new and existing customers. Answer questions related to mining hardware, hosting, orders, payments, and account services. Guide customers through OneMiners products, hosting options, and platform features. Follow up with customers regarding open questions, orders, issues, and service requests. Coordinate with sales, support, technical, and operations teams to help resolve customer concerns. Identify opportunities for upselling, cross-selling, or additional services when appropriate. Help customers understand available products and services based on their needs. Monitor customer satisfaction and proactively address concerns before they become larger issues. Maintain accurate notes, follow-ups, and customer information in internal systems or CRM tools. Escalate technical, billing, or service-related concerns to the appropriate team when needed. Help improve customer retention by providing clear, timely, and helpful communication. Gather customer feedback and share recurring concerns or suggestions with internal teams. Support customer communication during service updates, changes, or important announcements. Ensure customers feel informed, supported, and confident using OneMiners services.
Requirements
2–3 years of experience in customer success, customer service, account management, sales support, or a related role. Strong written and verbal communication skills. Experience handling customer accounts and maintaining long-term client relationships. Good problem-solving and conflict-resolution skills. Ability to explain products, services, and processes in a clear and simple way. Comfortable handling multiple customers, follow-ups, and priorities at the same time. Strong organizational and time-management skills. Customer-focused mindset with patience, professionalism, and attention to detail. Ability to work independently while collaborating with sales, support, and operations teams. Familiarity with CRM systems, ticketing tools, or customer support platforms is an advantage. Basic understanding of sales processes, upselling, and customer retention is a plus. Good written and spoken English. Experience working with international customers is an advantage. Knowledge of cryptocurrency, Bitcoin mining, ASIC miners, hosting services, or fintech is a strong plus.
Applying does not guarantee contact or employment. Our recruitment team will contact you if your profile matches an available opportunity.