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Customer Success Manager
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Dagupan City
About the role
We are looking for a proactive and customer-focused Customer Success Manager with 2–3 years of experience in customer success, account management, client support, or a related role. This role is focused on building strong customer relationships, guiding clients throughout their OneMiners mining and hosting journey, and making sure they feel informed, supported, and confident using our services. The ideal candidate should be organized, responsive, and comfortable working closely with customers and internal teams.
Responsibilities
Onboard new customers and guide them through OneMiners products, hosting services, and platform features. Build and maintain strong relationships with new and existing clients. Serve as a main point of contact for customer questions, concerns, and service-related needs. Follow up with customers regarding orders, hosting, account updates, and ongoing service concerns. Coordinate with support, sales, operations, hosting, and technical teams to resolve customer issues. Monitor customer satisfaction and identify concerns before they become larger problems. Support customer retention by maintaining regular communication and providing helpful updates. Identify opportunities for upselling, cross-selling, or additional services when appropriate. Keep accurate records of customer interactions, follow-ups, and account activity. Escalate technical, billing, or operational concerns to the appropriate team when needed. Gather customer feedback and share recurring concerns or suggestions with internal teams. Help improve customer onboarding, communication, and account management processes. Support customers during service updates, maintenance, or operational changes. Track customer health, retention, satisfaction, and other key success metrics. Ensure customers receive clear, professional, and reliable communication throughout their experience with OneMiners.
Requirements
2–3 years of experience in customer success, account management, customer support, client services, or a related role. Strong written and verbal communication skills. Experience managing customer relationships and handling ongoing client accounts. Strong problem-solving and conflict-resolution skills. Ability to explain products, services, and processes in a clear and simple way. Strong organizational and time-management skills. Ability to manage multiple customer accounts, follow-ups, and priorities at the same time. Customer-focused mindset with strong attention to detail. Ability to work independently and collaborate with sales, support, technical, and operations teams. Experience using CRM systems, ticketing tools, or customer management platforms is an advantage. Basic understanding of customer retention, upselling, and account growth is a plus. Good written and spoken English. Experience working with international customers is an advantage. Knowledge of Bitcoin, cryptocurrency, ASIC mining, mining hardware, hosting services, or fintech is a strong plus.
Applying does not guarantee contact or employment. Our recruitment team will contact you if your profile matches an available opportunity.