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Support Representative
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Dagupan City
About the role
We are looking for a reliable and customer-focused Support Representative with 2–3 years of experience in customer support, technical support, BPO, or other service-based roles. This role is ideal for someone who communicates clearly, responds quickly, and can confidently assist customers with mining orders, hosting concerns, app usage, account questions, and general service-related issues. The goal is to provide fast, accurate, and professional support while ensuring a positive customer experience.
Responsibilities
Handle customer inquiries through chat, email, calls, and other support channels. Assist customers with order status, payments, hosting concerns, account questions, and app-related issues. Provide clear and accurate information about OneMiners products and services. Troubleshoot basic customer issues and guide users through available solutions. Escalate technical, billing, or complex concerns to the appropriate internal team when needed. Follow up on open cases to make sure customer concerns are properly resolved. Maintain a professional, friendly, and helpful communication style. Document customer interactions, issues, and resolutions in internal systems or support tools. Coordinate with sales, operations, technical, and account teams when necessary. Help identify recurring customer issues and report them to the appropriate team. Support customers during service updates, maintenance, or operational changes. Meet response time, resolution, quality, and customer satisfaction targets. Stay updated on company products, hosting services, app features, and internal processes.
Requirements
2–3 years of experience in customer support, technical support, BPO, help desk, or a related service role. Strong written and verbal communication skills. Good problem-solving and troubleshooting ability. Experience handling customer concerns through chat, email, and calls. Ability to explain technical or service-related information in a clear and simple way. Strong attention to detail and ability to follow support procedures. Comfortable handling multiple conversations or support tickets at the same time. Good organizational and time-management skills. Ability to remain professional and calm when handling difficult or frustrated customers. Experience with CRM systems, ticketing tools, or customer support platforms is an advantage. Ability to work independently and collaborate effectively with internal teams. Good written and spoken English. Experience supporting international customers is a plus. Knowledge of cryptocurrency, Bitcoin mining, ASIC miners, hosting services, or fintech is a strong advantage.
Applying does not guarantee contact or employment. Our recruitment team will contact you if your profile matches an available opportunity.