Careers
Community Engager (Entry)
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Dagupan City
About the role
We are looking for a friendly, active, and motivated Community Engager to help grow and maintain our online presence across social media platforms and digital communities. This entry-level role focuses on interacting with audiences, encouraging conversations, increasing brand visibility, and helping build a positive online community. The ideal candidate should be comfortable communicating online, following brand guidelines, and staying active across different platforms.
Responsibilities
Respond to comments, messages, mentions, and community discussions in a timely and professional manner. Start and participate in conversations across social media platforms and online communities. Help increase engagement, visibility, and audience interaction through consistent daily activity. Support social media campaigns, promotions, announcements, and community initiatives. Monitor discussions related to the brand, products, services, and relevant industry topics. Identify common questions, feedback, concerns, and community trends. Report important customer concerns, negative feedback, or potential issues to the appropriate team. Help maintain a positive, respectful, and professional brand presence online. Follow approved brand tone, messaging, and community guidelines. Engage with relevant posts, creators, groups, and communities when appropriate. Support community growth by encouraging meaningful and natural interactions. Assist with basic community reporting, including engagement activity and recurring feedback. Coordinate with social media, marketing, and customer support teams when needed. Stay updated on platform trends, community behavior, and relevant online discussions.
Requirements
Entry-level candidates and fresh graduates are welcome to apply. Good written and verbal communication skills. Comfortable using major social media platforms such as Facebook, Instagram, TikTok, LinkedIn, X, Reddit, and similar platforms. Strong interest in social media, online communities, digital marketing, or content. Friendly and professional communication style. Ability to communicate clearly and naturally without sounding overly scripted. Good judgment when responding to questions, criticism, or sensitive community discussions. Organized, responsible, and able to manage multiple conversations or platforms. Willingness to learn brand guidelines, products, services, and internal processes. Ability to work independently while following instructions and escalation procedures. Basic understanding of online trends, social media culture, and community behavior. Good attention to detail, especially when posting or responding publicly. Good written and spoken English. Experience managing a personal page, online community, Discord server, Reddit account, Facebook group, or similar community is an advantage. Previous customer service, social media, moderation, or community experience is a plus but not required.
Applying does not guarantee contact or employment. Our recruitment team will contact you if your profile matches an available opportunity.