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Technical Support Specialist
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Dagupan City
About the role
We are looking for a skilled and proactive Technical Support Specialist with 2–3 years of experience in technical support, hardware troubleshooting, networking, or related technical roles. This role is focused on helping customers resolve technical issues involving ASIC miners, hosting operations, firmware, connectivity, monitoring, and device performance. The ideal candidate should be comfortable diagnosing issues, explaining solutions clearly, and coordinating with internal teams when more advanced support is required.
Responsibilities
Troubleshoot ASIC miner hardware, firmware, connectivity, power, and performance issues. Assist customers with miner setup, configuration, pool settings, and basic optimization. Diagnose network-related issues such as IP detection, connectivity, and communication errors. Support customers with hosting-related technical concerns and miner monitoring. Review logs, alerts, and device information to identify possible causes of technical issues. Guide customers through firmware updates, resets, configuration changes, and basic maintenance steps. Coordinate with hosting, operations, development, and hardware teams for complex issues. Escalate hardware failures or advanced technical problems when necessary. Maintain clear records of troubleshooting steps, resolutions, and recurring issues. Create and update support guides, FAQs, troubleshooting documentation, and internal knowledge-base articles. Follow up with customers to confirm that technical issues have been resolved. Help identify recurring technical problems and recommend process or product improvements. Stay updated on ASIC miner models, firmware, mining software, and hosting procedures. Provide clear, professional, and timely technical communication to customers.
Requirements
2–3 years of experience in technical support, IT support, hardware support, networking, or a similar role. Good understanding of computer hardware, networking, IP addresses, routers, and basic network troubleshooting. Experience troubleshooting hardware and software issues in a structured way. Ability to read logs, error messages, and system information to diagnose problems. Strong problem-solving and analytical skills. Good written and verbal communication skills. Ability to explain technical instructions clearly to non-technical customers. Strong attention to detail and documentation skills. Comfortable handling multiple technical cases or support tickets at the same time. Ability to work independently and coordinate with technical teams when needed. Experience with ticketing systems, remote support tools, or monitoring platforms is an advantage. Basic Linux knowledge is a plus. Experience with ASIC miners, mining pools, firmware, hashboards, power supplies, or mining dashboards is a strong advantage. Knowledge of Bitcoin mining, cryptocurrency mining, hosting infrastructure, or data center operations is highly preferred.
Applying does not guarantee contact or employment. Our recruitment team will contact you if your profile matches an available opportunity.